Imagine two government offices side by side. In the first, budget cuts eliminate 30% of the staff, forcing the remaining workers to process paperwork faster, yet citizens still wait hours, frustrated and unserved. In the second, a complete digital redesign allows most services to be completed online in minutes, with personalized guidance available for complex cases. Both claim “efficiency,” but only the second delivers excellence.
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2025-06-08 00:56:00
